Business conditions

  1. Introductory provisions
    1. These terms and conditions specify the relationship between us, the company COLLAGEN FOR BEAUTY sr o., CHVALKOVICE 9 683 41 BOHDALICE, Czech Republic, ID: 02455595, as the seller and operator of the online store, and you, our customer, who with us concludes the purchase contract.
    2. We treat our customers equally and provide them with the same benefits, whether they are consumers or not. Therefore, all our customers are subject to the rules set out in these terms and conditions.
    3. These conditions are intended primarily for the purchase of goods through our online store.
  2. Conclusion of the purchase contract
    1. You can conclude a purchase contract with us remotely via the online store.
    2. In the case of a purchase contract concluded at a distance, the order by sending it on the website constitutes a proposal for the conclusion of a purchase contract. The order is valid for 7 days and we will confirm its receipt by e-mail. The purchase contract is then concluded upon our acceptance of the proposal in the form of dispatch of the ordered goods. We will inform you about the shipment of the goods by e-mail.
    3. We deliver the goods within the availability of our warehouse. In specific cases (especially during discounts or sales), we are entitled to determine the maximum quantity that we can deliver to you.
  3. Withdrawal without giving a reason
    1. By law, you are entitled to withdraw from a contract concluded over the Internet without giving a reason within 14 days of the delivery of the goods. With us, every buyer is entitled to withdraw from the contract without giving a reason.
    2. If you want to use this right, it is necessary to notify us of your decision to withdraw from the contract within the specified period. The most convenient option is to contact us at You can also use the sample cancellation form, which can be found at
    3. If you withdraw from the contract, we will refund the purchase price of the goods. In case of withdrawal within 14 days of the delivery of the goods, you are also entitled to compensation for the costs of delivery of the goods in the amount corresponding to the cheapest offered method of delivery of the goods. In case of later withdrawal from the contract , we will only refund the purchase price of the goods. We will return the said funds to you immediately, no later than 14 days from the day of withdrawal. However, in accordance with the law, we can wait with the payment until you return the goods to us. For payment, we will use the same means of payment as you used to pay the purchase price, unless we agree otherwise.
    4. Send the goods to the address Kukorelliho 16, 085 01 Bardejov without delay, but no later than 14 days from the day of withdrawal. If, in connection with the conclusion of the contract, the seller sends additional goods to the customer for free (“gift”), this gift must also be returned. In this case, you pay the costs associated with returning the goods.
    5. We would like to point out that according to the law, you are responsible for the reduction of the value of the goods as a result of handling these goods in a way other than what is necessary to familiarize yourself with the nature, properties and functionality of the goods (e.g. if you have already tried it once).
  4. Complaint
    1. If the goods have an error during delivery, we can agree on compensation in the form of a replacement delivery. In the event that such removal of the error would be impossible or unreasonable for us, you can also withdraw from the purchase contract.
    2. We are responsible for defects in the goods if they become apparent within two years from the delivery of the goods or until the expiry date indicated on the packaging of the goods.
    3. Goods that do not have the usual or presented properties, do not serve their purpose, do not meet the requirements of legal regulations or were not delivered in the agreed quantity are considered defective. Please note that increased sensitivity or the case of an allergic reaction to the delivered goods cannot be considered as a defect in the goods. Deficiencies in gifts and other free services that we provide beyond the scope of your order cannot also be considered a product defect. The images of the goods in our online store are illustrative in nature and do not represent a binding representation of the properties of the goods (the packaging of the goods may differ, for example, due to a change in the packaging by the manufacturer).
    4. We will be happy to answer any questions you may have about the claim if you contact us at Send the claimed goods to us at the address Kukorelliho 16, 085 01 Bardejov together with the completed claim form, do not forget to state what you see as a defect in the goods or how the defect manifests itself, or a request for the method of equipment.
    5. We will inform you about the progress of the claim, especially about its acceptance, processing or rejection, via e-mail messages. We can also contact you by phone.
    6. In case of rejection of a claim made within 12 months from the date of purchase, you have the right to send an expert assessment. In the case of a claim made after this period, you have the opportunity to have the goods professionally assessed by the person mentioned in the claim rejection notice, at our expense .Mr. We will decide on the complaint without delay. The processing of the complaint, including the removal of the error, will not take longer than 30 days. Otherwise, you are entitled to withdraw from the purchase contract. In order to comply with the stated deadline, it is essential that you provide the necessary cooperation.
    7. We cover the costs associated with the return of the goods in the case of a justified complaint.
    8. The buyer is always advised to contact the seller before returning and verify whether the seller requests a return for the given claim.
  5. Method of payment and delivery
    1. You can choose the method of payment and delivery from the options we offer. Before sending the order, we will always notify you of the chosen method of payment and delivery and the costs associated with them.
    2. You can find the currently offered payment and delivery methods along with their prices on our website
    3. The specified delivery time is purely informative and is based on the estimated delivery time of the given transport company.
    4. We reserve the right to provide free delivery of goods in selected cases.
  6. Additional information
    1. We provide our customers with various discounts and gift or other vouchers. Their use is governed by the rules, which we inform the customer about in each individual case. Unless otherwise stated, each discount or gift voucher can be used only once and only one voucher of the same type can be used for one purchase. Unless otherwise stated, discounts and promotions on goods cannot be combined with each other. If the value of the gift voucher is higher than the value of the entire purchase, the difference is not transferred to the new voucher and the unused amount is not reimbursed.
    2. In connection with the purchase made, you may be sent an evaluation questionnaire by a third party. You can thus share your shopping experience and goods with others. We will be very happy if you fill out the questionnaire.
  7. Sending samples
    1. We offer Free Sample Shipping to selected customers. We reserve the right to offer you the opportunity to have a shipment containing samples of our products sent to you free of charge in order to try the products offered in the online store, according to the current offer of the online store.
    2. The selection of free shipping samples for the purpose is limited by stock and the current offer of the online store.
    3. The purpose of sending free samples is to inform the customer about the offer of the online store, and it is not about determining the quality or making according to the agreed sample. The service of sending free samples is a free service of an advertising nature and does not constitute fulfillment of a purchase contract. Any inconsistency in the sent sample does not establish rights from faulty performance.
    4. You may be contacted in order to verify your satisfaction with the product you have selected, and by requesting the product to be sent, you consent to possible contact.
    5. We also offer the service of trying samples for the first time, which you can use when buying selected products. If you choose the “Sample to try” option when purchasing selected products, we will send you a sample of this product together with the purchased product. So you can try the properties of this product first on a sample and you don't have to unpack the purchased product itself. If you are not satisfied with the product after trying the sample, you can return it unpackaged at our expense. This, of course, does not affect your right to withdraw from the contract.
  8. General information
    1. According to the Sales Registration Act, the seller is obliged to issue a receipt to the customer. At the same time, he is obliged to register the received sales with the tax administrator online; in case of technical failure within 48 hours at the latest.
    2. The subject of out-of-court proceedings for cases of disputes, or the subject for receiving consumer complaints, is the Slovak Trade Inspection (SOI), The dispute can be resolved online. The Slovak Trade Inspection, with its registered office at Bajkalská 21/A, 827 99 Bratislava 27, is also a supervisory authority over the activities of our company.
    3. The contract is concluded in the Slovak language and is governed by the legal order of the Slovak Republic. The place of performance is Slovakia.
    4. All prices of products and services are listed with VAT, which is valid at the time the order is sent. In the event that the VAT until the conclusion of the purchase contract, or until the goods are sent, the customer, taking into account the selected payment type, is obliged to pay the arrears of the purchase price, or the seller will immediately send the customer a message by e-mail with a request for notification where the overpayment of the purchase price can be paid to the customer.
    5. By sending the order, you agree to send the tax document in electronic form. We will send the tax document electronically in the order dispatch email. However, if you wish to send the tax document in paper form, write us a message and we will send you the tax document together with the goods.
    6. All product prices, including special offers, apply until further notice or sold out.